inLife Newsletter Week in Review. 06/01/09-06/07/09
Team,

What an exciting week it has been, thanks to Tom Kiklas our Corporate Director, Tom has completed our new and improved customer service. I encourage you to log into your back office and learn how to communicate with at corporate virtually at light speed. First log in then go to the Contact Us  button at the bottom of the menu, you will see our new Customer Service Management Center, use this for your customer servce needs and each and every request will be tracked and followed up on for your satisfaction.

A Note From:Tom Kiklas

As you are aware, today we will be initializing the inLife Customer Service Management Center (ICSM). Your efforts in the past are very well noted and the Founders appreciate your work greatly. Going forward, we should see a much greater efficiency in this office which allows us all, including myself, to not just sit in the office and wait for issues to arise but rather make an external effort to “reach out” to those inLife IDs that we have not serviced well and introduce our office and ICSM to new IDs. The company has invested a great deal into this software and no other company we are aware has this capability.
During our work days we all have time now to make outbound calls to the folks that are on the front lines selling inLife. I am not sure how many of you have been in sales, but having a very efficient and capable sales back office brings a great level of comfort/confidence to a sales force which in turn increases sales. We have all seen the emails of our IDs that say they have no confidence in this offices abilities and will not sell inLife until we prove our competence.
We will beginning the outbound calls (including myself). I have attached the OutBound Call Log which will be handed in at the end of each shift. We will be calling five new IDs introducing you and ICSM to them and calling five past IDs that have had issues with this office. Please note on the sheet the call and result. A phone message is not a call. Only list actual conversations with the ID (no fam members) should be listed.
I thank you all for your efforts to date. ICSM and your knowledge of this software will make our office an asset to this company.

Tom

News from Steve Olson

Battery Life

Over the last few weeks, I’ve had quite a bit of feedback from the team on the failures and apparent short life of the batteries. The initial perception was that we had a lot of bad batteries. But, after doing some research and testing, it appears that many of what seem to be failures are the result of not reading the operating manual or really fully understanding how to use the product.  And, until I really dug into this, I admit I was as much in the dark about some of this as everyone else.  So, hopefully this information will help others to avoid some of the pitfalls and not-so-positive first experiences of new users. The electronic cigarettes employ a Lithium-ion rechargeable battery to power the heating element in the atomizer. The battery also contains an electronic airflow sensor and various other electronic circuits, such as a timed cutoff switch to prevent overheating, and an LED on the tip to signal activation of the device. Battery life varies depending on the battery type and size, frequency of use, and operating conditions. Depending on usage, a battery should last for about one year before needing to be replaced. Sometimes batteries seem to not be lasting as long as the user thought they should.  There are several reasons for this:

1.    Defective Battery:  There have been batteries that have actually failed.  Usually, they fail within the first few days and don’t hold a charge for more than just a few minutes. The company will replace those bad batteries.
2.    Expectations Exceeding Design:  Users sometimes have expectations the battery should last longer than its actual capacity and published design information. The operating manual that comes with each unit gives a good explanation on what to expect from the battery. But, like any battery of this type, it has a designed discharge rate and will only provide a certain amount of energy.  Even your cell phone battery, if used to talk for 2-3 hours, will not last all day.
3.    First Week Excitement:  At first, the new user is excited and understandably puffs much more on this amazing new device than they ever would have on a regular cigarette. In the first hour users sometimes go through a whole cartridge (pack) before even realizing it. There are about 14-16 puffs in a regular cigarette. The Royale and Elite batteries last about 300 puffs.  So, that’s about 1 pack of cigarettes until the battery needs recharging. The Prestige battery lasts about ½ of that. That’s important to recognize and emphasize to users, especially 2+ pack-a-day smokers.
4.    Distributor Demonstrations:  Distributors that don’t smoke, but use one of the units for demonstration purposes with a zero cartridge, sometimes go through cartridges and batteries much faster than they realize. Just standing and “puffing” with a potential enrollee for 1 hour can quickly drain the battery.
The secrets to success with the inLife electronic cigarette are:
·         Make sure everyone reads the operating manual first, even before taking the unit out of the box.
·         Be sure your new battery is charged overnight before using it for the first time. Otherwise, it will reduce the life and ability of the battery to provide full power throughout its life.
IMPORTANT:  Be sure the battery is screwed into the charger tight. Sometimes the light goes on, but it’s not making good contact with the charger. If so, it won’t charge. Charge your battery every night.
·         Use the inLife device just as you would smoke a regular cigarette. Take the puffs you need (usually 10-15, sometimes even less) until your body is satisfied with the nicotine intake. Then put it down for 15-30 minutes,  just like the break you would probably have between regular cigarettes.  Remember, you only get 14-16 puffs out of a regular cigarette. Consider this option.  For the first few days, record the number of 10-15 puff sessions you use the device and see how many total puffs you get out of the battery.  You’ll probably be surprised and you’ll also help yourself stabilize your smoking habits with this great new product. Also, be sure your cartridge nicotine level matches your needs. If you use the low, it will take you more puffs for your body to be satisfied than the medium or high.
·    TRADE SECRET:  Because the battery can shut down if you draw too hard for too long or puff for too long, simply unscrew the battery, and screw it back in and you’re off and running again.
·         If you are heavy smoker, you should put it in the charger when you’re not using it, get a car charger, or buy an extra battery.  Some users buy the Royale for regular home use and the Prestige to take with them on the road. It’s important that you go over this information with everyone you enroll, whether they are a Distributor or a Customer.  I hope this helps everyone to provide new users a great experience on our inLife products.

Steve Olson
Independent Distributor
Changing Health & Financial Futures

A Note From: Lee Phillips
Having it together!

Below you will find a few helpful tips about shipping and mailing, upline and corporate call information, and website/backoffice.  These tips are what your top producers in the company are doing and why their personal downlines seem to grow by 5% to 10% WEEKLY!
Please make sure your new team members that have enrolled since June 2nd, receive this email and have them subscribe to receive future Newsletters.
Heres to you for being part of this paradigm shift in a 100 billion dollar a year business. It will produce rewards beyond what most of us could imagine.

Mailing & Shipping Address

I have been contacted by a few distributors lately about their orders not being received. There are different reasons for this occurrence; however, the biggest reason is distributors are trying to use PO Boxes, they can not be used in conjunction with product orders. InLife has spoken about this issue on many company calls, emails, and also in the back office.  The shipping department uses other methods rather than the US Postal Service it is easier to track packages.  So, if you have entered a PO Box in your back office as your mailing address, please make the correct changes so that your future shipments will reach their destination in a timely manner. Note: PO Boxes can be used for correspondence such as company mailings, checks, etc…

Get Involved with Company and Upline Weekly Calls

Each week, the leaders of your team conduct extremely informative calls. Two of these calls are live presentation calls.  These take place on Monday and Thursday nights with Jim Monde as your presenter. Every Wednesday we have our general discussion call that parlays into our weekly inLife corporate call.  This General discussion call has been named the “Rap Session”.  This is where you will hear top leaders in the company discuss how to approach people, manage their downline, and new ideas that are working in the field.  These calls are designed to help you grow your business and learn about what is going on with InLife as a whole.

Learn your BACK-OFFICE and WEBSITE

This is my first shot at Network Marketing.  I have to say I like it,   one thing that I did do was look at it as my own business - I had to.  There was only one person above me that I could call my upline besides the Founders of InLife.  My upline was not even in the same city, let alone in the same state.  I had to embrace this opportunity and make the most of what I could out of it by reading and learning my backoffice and website. The website has all the tools someone needs to be successful.  Two of the most important parts of this website is found in the backoffice under the ‘Grow Your Business Guide’ and the ‘Quick Start Guide’ tabs.  These two guides were put together by industry professionals. They have the directions on how to grow a strong business. When I conduct a training, I find that the leaders and top producers have all used these guides. This is why they have achieved greater levels than others. But why is it that so many people don’t use the tools that they are given?  Is it because they are in disbelief that this is  a real business opportunity that could yield a substantial income.
You can pop vitamins anywhere. You can put on makeup or drink energy drinks anywhere you want in public, within a short period of time smoking will be banned in almost every public place there is.  Our product is the solution. This is why it is so important to learn everything about your business that you can. It is in black and white in the backoffice and all over our replicated website.  Please take this seriously. Don’t let there be a day that you  reflect back and wish you did more when you first became a distributor.
This is your business, you own it and it is yours. Our inLife business came at a very inexpensive cost.  All you have to do is embrace it and take the time to build it.

We are all on the same team and have the same goal in mind.  I want to thank the distributors that are utilizing all the tools that are being provided to them.  I want to challenge all the distributors that are partially using the tools to jump in and ride the bigger wave. We have made a commitment to this company and we will provide you with all the tools that you need to become a top producer. Let’s make our team the top team of InLife together.

Sincerely,

Lee Phillips

Team,

You are the best! This inLife opportunity is getting better every day! Stay tuned for some HUGE announcements coming from corporate, new product line and much more.
If you would like to have your comments posted in our news letter please forward them to me.